Effective date: [Insert date after management review]
About this notice
Breathe Easy Solution (BES), operated by [insert registered business name and business address], is responsible for the personal information collected through our service booking and quotation forms. This notice explains what information we collect, how we use it, and how you can contact us about your privacy.
Information we collect
When you request a service or quotation, we collect the information needed to respond to your request. Depending on the form, this includes your name, email address, telephone number, service address, requested service or product, preferred schedule, and additional details you provide. Please avoid including sensitive personal information that is unrelated to your request.
How and why we use your information
We use your information to prepare quotations, process bookings, coordinate service schedules, assign technicians, provide booking updates, respond to questions, and maintain records of the services we provide. Information necessary to arrange or deliver your requested service is processed to take steps at your request before entering into a contract or to fulfil that contract. If another purpose requires your consent, we will explain that purpose and request consent separately. Without the required contact and service details, we may be unable to fulfil your request.
Who can access your information
Access to your information is limited to people who need it for these purposes, including authorized BES staff and assigned technicians or service teams. Providers supporting our website, hosting, and email systems may also process relevant information on our behalf. [Confirm the provider categories and whether information is processed outside the Philippines.] We may disclose information when required by law.
Protecting your information
We use appropriate organizational, physical, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, and loss. These safeguards include [insert measures BES actually uses]. Access and handling arrangements are reviewed as our operations change.
How long we keep your information
We retain booking records for [insert period and starting point] and quotation or inquiry records for [insert period and starting point]. These periods reflect our service, warranty, recordkeeping, and applicable legal requirements. When information is no longer needed, we securely delete, dispose of, or anonymize it, subject to any lawful requirement to retain it.
Promotional messages
Submitting a booking or quotation request does not automatically subscribe you to promotional messages. If we offer marketing subscriptions, we will provide a separate, optional choice and a way to unsubscribe.
Your privacy rights
Subject to applicable law, you may request access to or correction of your information, object to certain processing, or request its erasure or blocking. Where processing relies on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal. You may also raise a complaint with the National Privacy Commission.
Contacting BES about privacy
For privacy questions or requests, contact [insert privacy contact person or role] at [insert email address, telephone number, and mailing address]. We may need to verify your identity before releasing or changing personal information.
Changes to this notice
We may update this notice to reflect changes in our services or information-handling practices. Updated versions will show their effective date, and we will communicate material changes as required by applicable law.